Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Frosty Moss Relocation Services ("Company," "we," "our," or "us") regarding your use of our website frosty-moss.com and our relocation services.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Frosty Moss Relocation Services provides comprehensive UK relocation assistance, including but not limited to:

• Visa and immigration consultation and assistance
• Housing search and rental assistance
• School enrollment guidance
• Banking and financial setup assistance
• Healthcare registration support
• Ongoing relocation support services

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. Service Agreements

4.1 Individual Service Contracts

Specific services are provided under separate service agreements that detail the scope, timeline, and fees for each service. These Terms supplement but do not replace individual service contracts.

4.2 Service Limitations

Our services are consultative and assistive in nature. We do not guarantee:

• Visa approval or immigration success
• Specific housing availability or terms
• School admission outcomes
• Bank account approval
• Specific timelines for government processes

5. Fees and Payment

5.1 Service Fees

Fees for our services are outlined in individual service agreements. All fees are quoted in British Pounds (GBP) unless otherwise specified.

5.2 Payment Terms

• Payment schedules are specified in individual service agreements
• Late payment may result in service suspension
• All fees are non-refundable unless otherwise specified
• Additional charges may apply for expedited services

5.3 Third-Party Costs

You are responsible for all third-party costs including but not limited to government fees, legal fees, translation costs, and travel expenses.

6. Client Responsibilities

As our client, you agree to:

• Provide accurate, complete, and timely information
• Respond promptly to our requests for information or documentation
• Comply with all applicable laws and regulations
• Pay fees according to agreed schedules
• Keep us informed of any changes to your circumstances
• Take personal responsibility for final decisions

7. Confidentiality

We maintain strict confidentiality regarding client information and will not disclose your personal information except:

• With your written consent
• When required by law or regulation
• To authorized service providers under confidentiality agreements
• When necessary to provide requested services

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is our property or licensed to us and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for the specific service in question
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for delays caused by government agencies or third parties
• We do not guarantee specific outcomes from our services

10. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Government actions or policy changes
• Natural disasters
• Pandemics or health emergencies
• Technical failures
• Acts of terrorism or war

11. Termination

11.1 Termination by Client

You may terminate our services at any time with written notice. Fees for services already provided are non-refundable.

11.2 Termination by Company

We may terminate services if you:

• Breach these Terms or service agreements
• Fail to pay fees when due
• Provide false or misleading information
• Engage in illegal activities

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of England and Wales.

12.2 Dispute Process

Any disputes should first be addressed through direct communication with our management team. If resolution cannot be achieved, disputes will be subject to the jurisdiction of the courts of England and Wales.

13. Website Use

13.1 Acceptable Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Collect user information without consent

13.2 Content Accuracy

While we strive to keep website information current and accurate, immigration laws and procedures change frequently. Always verify current requirements with official sources.

14. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

15. Communications

By using our services, you consent to receive communications from us via email, phone, or post regarding your services, important updates, and promotional materials (which you may opt out of).

16. Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients. Your continued use of our services constitutes acceptance of modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Professional Standards

We adhere to professional standards and may be members of relevant professional bodies. We maintain professional indemnity insurance appropriate to our services.

19. Data Protection

We comply with UK data protection laws including the UK GDPR and Data Protection Act 2018. See our Privacy Policy for details.

20. Contact Information

For questions about these Terms or our services, please contact us:

21. Entire Agreement

These Terms, together with our Privacy Policy and individual service agreements, constitute the entire agreement between you and Frosty Moss Relocation Services regarding the use of our website and services.