Privacy Policy

1. Introduction

Frosty Moss Relocation Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frosty-moss.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Fill out contact forms
• Subscribe to our newsletter
• Request information about our services
• Communicate with us via email, phone, or other means

This information may include:

• Name and contact information (email, phone number, address)
• Personal details relevant to relocation services
• Immigration status and documentation
• Employment information
• Family details
• Financial information (when necessary for our services)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our relocation services
• Process your applications and requests
• Communicate with you about our services
• Send you newsletters and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your data
• Contract: When processing is necessary for performing our services
• Legal obligation: When we must process data to comply with legal requirements
• Legitimate interests: When processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Government Agencies: When required for immigration and visa processing
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, sale, or acquisition of our business

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors determining retention periods include:

• The nature of our services provided to you
• Legal and regulatory requirements
• Our legitimate business interests

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right of rectification: Request correction of inaccurate data
• Right of erasure: Request deletion of your personal data
• Right of portability: Request transfer of your data
• Right to object: Object to processing of your personal data
• Right to restrict processing: Request restriction of processing
• Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the UK. When we transfer personal data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

If you have concerns about how we handle your personal data, you can also contact the Information Commissioner's Office (ICO), the UK's data protection regulator: